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17 Jul
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How to check if am in CRB in Kenya.

How do I check if am on CRB in Kenya is a very common question. As usual, Sino Soft limited got you covered!

To start with, What is a CRB? A credit reference bureau (CRB) is a company licenced by central bank of Kenya to collect, store and collate credit information on individuals and companies from different sources and provide the information in form of a credit report upon the request of a lender.

Being blacklisted affects your credit score and can hinder you from getting loans and other types of credit from lenders. In this article, I will help you to learn how to check CRB status online in Kenya today.

Read also, how to apply for a passport in Kenya.

How to check CRB status through Metropol

Metropol is an information and credit management company. It was established in Kenya in 1996 and is licensed by the Central Bank of Kenya to provide Credit Reference Bureau (CRB) Services to all banks in Kenya. The company also began providing credit rating services to the public in 2006.

Metropol can access the CRB checklist and inform you if you are on it. You can check your CRB status via the official Metropol website or app.

Metropol Crystobol app is downloadable from Google Play Store and App Store.

Checking your CRB status improves your credit score.
Checking your CRB status improves your knowledge on your financial status.

Steps to check your CRB status online:

  • Visit the Metropol website to check your CRB status.
  • Tap on "Click here to get your Credit Report and Certificate of Clearance."
  • Sign in using your registered Safaricom number and a reference number.
  • Download your CRB credit report from the website once you log in.
  • It has your CRB status details. To get a reference number for signing into the Metropol website: Dial *433# using your registered Safaricom line.
  • Select "Listing Status." Enter your National ID.
  • Select "Confirm." Enter the ID of a Metropol agent (if you have been referred by one).
  • Enter 0 if a Metropol agent has not referred you. Select "Confirm." Metropol Crystobol will request a KES 100 fee.
  • Select a payment option (M-Pesa or request them to send you payment details via SMS). If you choose the M-Pesa payment option, you will be prompted to enter your M-Pesa Pin and wait to receive a reference number from Metropol Crystobol via SMS.
  • Alternatively, pay the KES 100 via M-Pesa Paybill number 220388, with your ID number as the account number.
  • You will receive a reference number from Metropol Crystobol via SMS.
  • Use the mobile number and reference number to log into the Metropol CRB Checker page or website and download your CRB credit report. You will pay KES 250 to download the report.

Metropol Crystobol services

  • Use Paybill number 220388 and your ID number as the account number to pay for these Metropol services.
  • CRB Credit report at KES 250.
  • Find out who blacklisted you (the money lender who forwarded your name to the CRB) at KES 250.
  • CRB Clearance certificate (after paying your defaulted loans) at KES 2,200. Metropol contacts For inquiries, reach out to Metropol CRB Contact Centre through: Address: Barclays Plaza, 9th Floor, Loita Street, Nairobi-Kenya Call: (+254) 709 834 000 / (+254) 730884000
  • Website: metropol.co.ke

How to check CRB status online in Kenya with TransUnion.

You can check CRB status online in Kenya via the TransUnion CRB app, official website, or send an SMS to 21272.

How to check CRB status on the TransUnion website

Below are the CRB check online steps for those who want to use the TransUnion website:

  • Visit the TransUnion website.
  • Scroll down to "Know your score. Protect your credit." Click on "Get started."
  • Fill out the form with personal details, mobile number, email, and address.
  • Click on "I Accept & Continue to Step 2" and follow the prompts to get your credit score report.
  • Your Credit report contains your CRB Status details.

How to check CRB status via TransUnion mobile app.

  • Download the TransUnion Nipashe mobile app from Google Play Store or App Store.
  • Provide your ID number and other personal details to register on the app.
  • Follow the on-screen instructions to access your CRB status.

How to check your CRB through SMS?

  • Text your full national ID name to 21272.
  • Pay KES 50 registration fee to Safaricom Paybill number 212121 and your national ID number as the account number.
  • Request your credit status, and you will get the information in seconds.

TransUnion services

  • Use Paybill number 212121 and your your ID number as the account number to pay for TransUnion services.
  • Send your M-Pesa payment message to cert@transunion.co.ke to get these reports: A credit report at KES 650.
  • CRB Clearance certificate at KES 2200.
  • TransUnion contacts You can contact TransUnion via: Address: Prosperity House, Westlands Rd, Off Museum Hill in Westlands, Nairobi.
  • Call: (+254) 20 3751799 / (+254) 730651000 Email: info@transunion.com
  • Website: transunionafrica.com

How to check My CRB Status online via CreditInfo.

CreditInfo services help banks and other credit providers manage debts they may have incurred by evaluating and monitoring customers. The company only works through emails. To check your CRB status online with them:

  • Visit the official CreditInfo website.
  • Choose between personal or company credit report applications.
  • Fill out a request form and submit it.
  • You will receive your credit report via email. The report contains your CRB status details.
  • Fill out a Credit Report Dispute Form if you feel the credit report has incorrect information.

CreditInfo contacts

Reach out to this CRB company via:

  • Address: Park Suites, Office 12, Second Floor, Parklands Road
  • PO Box: 38941-00623 - Parklands, Nairobi
  • Call: +254 20 375 7272
  • Email: cikinfo@creditinfo.co.ke
  • Website: creditinfo.co.ke

Can I check my CRB status for free?

You cannot check CRB status for free in Kenya. Metropol, CreditInfo, TransUnion, and other companies that provide this service will charge you a small fee in Kenyan shillings.

How long does it take to get removed from CRB?

It takes one to three business days to get a CRB Clearance Certificate.

The procedure on how to check CRB status online in Kenya is that simple!

No Credit Reference Bureaus company offers free services. You will pay some money through your M-Pesa mobile money wallet. If you are blacklisted, clear the outstanding loan with your lender as soon as possible and request a CRB clearance certificate.

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Credits: Tuko News.

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