“Process”, in respect of personal data, includes to collect, store, and disclose to others.
TABLE OF CONTENTS
- PERSONAL DATA CONTROLLER
- CATEGORIES OF PERSONAL DATA WE COLLECT
- FOR WHAT PURPOSES WE PROCESS PERSONAL DATA
- AUTHORISED REQUIREMENT FOR PROCESSING YOUR PERSONAL DATA
- WHO WE SHARE YOUR PERSONAL DATA WITH
- HOW YOU CAN EXERCISE YOUR PRIVACY RIGHTS
- AGE LIMITATION
- DATA RETENTION
- CONTACT US
- PERSONAL DATA CONTROLLER
Sino Soft Online Marketplace Kenya Limited, a company registered in the Republic of Kenya will be the controller of your personal data.
- CATEGORIES OF PERSONAL DATA WE COLLECT
We collect data you give us voluntarily (for example, an email address). We also collect data automatically (for example, your IP address).
2.1. Data you give us
You may be asked to provide us information about yourself when you register for and/or use the Service. This information includes: first name, last name, phone number, email, gender, date of birth (together “Required Information”), as well as your photo, address details, working hours.
To use our Service and register an account, you will need to provide Required Information. You will be able to use the Service even if you do not give this data to us, but some Service’s functionality may be limited to you (for example, if you do no register an account, you will not be able to chat with other users, post ads, see contact details of other users).
Sometimes you may also need to provide to us additional information in the communication with our Support Team in order to fulfill your request (for example, if your account was previously blocked, we may ask you to confirm your identity by providing an ID document).
While posting announcement, you can decide to provide additional personal information on yourself. For example, you can decide to make available your CV. You acknowledge that by providing your personal data in announcement you are making such data publicly available. In addition, you acknowledge and agree that we will make public some personal data from your profile to provide the Service, - it will enable us to facilitate communication and transactions between the users.
You should carefully consider risks associated with the fact that you make certain information – in particular, you phone number, address or exact location – publicly available.
2.2. Data provided to us by third parties
When you decide to log in using Facebook, we get personal data from your Facebook account. This includes your profile image, name, and Facebook ID. Unless you opt-out on the Facebook Login screen, we will also collect other data, such as email address, gender, date of birth, friends list, and location as listed in your Facebook profile.
For more information, please refer to the Facebook Permissions Reference (describes the categories of information, which Facebook may share with third parties and the set of requirements) and to the Facebook Data policy. In addition, Facebook lets you control the choices you made when connecting your Facebook profile to the App on their Apps and Websites page.
When you decide to log in using Apple, we get Apple ID, name and email from your account. You can use Hide My Email function during signing in with Apple, and it will create and share a unique, random email address that will forward our messages to your personal email.
If you were invited to create an account in the Service, the person that invited you can provide personal information about you, such as your phone number, email address, social media account or other contact information.
2.3. DATA WE COLLECT AUTOMATICALLY:
2.3.1. Data about how you found us
We collect data about your referring URL (that is, the place on the Web where you were when you tapped on our ad).
2.3.2. Device and Location data.
We collect data from your device. Examples of such data include: language settings, IP address, time zone, type and model of a device, device settings, operating system, Internet service provider, mobile carrier, hardware ID, and Facebook ID.
2.3.3. Usage data
We record how you interact with our Service. For example, we log the features, and content you interact with, how often you use the Service, how long you are on the Service, what sections you use, how many ads you watch.
2.3.4. Advertising IDs
We collect your Apple Identifier for Advertising (“IDFA”) or Google Advertising ID (“AAID”) (depending on the operating system of your device). You can typically reset these numbers through the settings of your device’s operating system (but we do not control this).
2.3.5. Transaction data
When you make payments through the Service, you need to provide financial account data, such as your credit card number, to our third-party service providers. We do not collect or store full credit card number data, though we may receive credit card-related data, data about the transaction, including: date, time and amount of the transaction, the type of payment method used.
A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies can be either session cookies or persistent cookies. A session cookie expires when you close your browser and is used to make it easier for you to navigate our Service. A persistent cookie remains on your hard drive for an extended period of time. We also use tracking pixels that set cookies to assist with delivering online advertising.
Cookies are used, in particular, to automatically recognize you the next time you visit our Website. As a result, the information, which you have earlier entered in certain fields on the Website may automatically appear the next time when you use our Service. Cookie data will be stored on your device and most of the times only for a limited time period.
- FOR WHAT PURPOSES WE PROCESS YOUR PERSONAL DATA
We process your personal data:
3.1. To provide our Service
This includes enabling you to use the Service in a seamless manner and preventing or addressing Service errors or technical issues.
3.2. To customize your experience
We process your personal data to adjust the content of the Service and make offers tailored to your personal preferences and interests.
3.3. To manage your account and provide you with customer support
3.4. To communicate with you regarding your use of our Service
We communicate with you, for example, by push notifications or in the chat. As a result, you may, for example, receive a notification whether on the Website or via email that you received a new message on Sino Soft. To opt out of receiving push notifications, you need to change the settings on your browser or mobile device. To opt out of certain type of emails, you need to follow unsubscribe link located in the footer of the email by contacting our support team at firstname.lastname@example.org or in your profile settings.
The services that we use for these purposes may collect data concerning the date and time when the message was viewed by our users, as well as when they interacted with it, such as by clicking on links included in the message.
3.5. To research and analyze your use of the Service
This helps us to better understand our business, analyze our operations, maintain, improve, innovate, plan, design, and develop Sino Soft and our new products. We also use such data for statistical analysis purposes, to test and improve our offers. This enables us to better understand what features and sections of Sino Soft our users like more, what categories of users use our Service. As a consequence, we often decide how to improve Sino Soft based on the results obtained from this processing. For example, if we discover that Jobs section is not as popular as others, we may focus on improving it.
3.6. To send you marketing communications
We process your personal data for our marketing campaigns. We may add your email address to our marketing list. As a result, you will receive information about our products, such as for example, special offers, and products of our partners. If you do not want to receive marketing emails from us, you can unsubscribe following instructions in the footer of the marketing emails, by contacting our support team at email@example.com or in your profile settings.
We may also show you advertisements on the Website, and send you push notifications for marketing purposes. To opt out of receiving push notifications, you need to change the settings on your device or/and browser.
3.7. To personalize our ads
We and our partners use your personal data to tailor ads and possibly even show them to you at the relevant time. For example, if you have visited our Website, you might see ads of our products, for example, in your Facebook’s feed.
We may target advertising to you through a variety of ad networks and exchanges, using data from advertising technologies on and off of our Services like, unique cookie, or similar tracking technology, pixel, device identifiers, geolocation, operation system information, email.
How to opt out or influence personalized advertising
iOS: On your iPhone or iPad, go to “Settings,” then “Privacy” and tap “Advertising” to select “Limit Ad Track”. In addition, you can reset your advertising identifier (this also may help you to see less of personalized ads) in the same section.
Android: To opt-out of ads on an Android device, simply open the Google Settings app on your mobile phone, tap “Ads” and enable “Opt out of interest-based ads”. In addition, you can reset your advertising identifier in the same section (this also may help you to see less of personalized ads).
To learn even more about how to affect advertising choices on various devices, please look at the information available here.
In addition, you may get useful information and opt out of some interest-based advertising, by visiting the following links:
Browsers: It is also may be possible to stop your browser from accepting cookies altogether by changing your browser’s cookie settings. You can usually find these settings in the “options” or “preferences” menu of your browser. The following links may be helpful, or you can use the “Help” option in your browser.
Cookie settings in Internet Explorer
Cookie settings in Firefox
Cookie settings in Chrome
Cookie settings in Safari and iOS
3.8. To enforce our Terms and Conditions of Use and to prevent and combat fraud
3.9. To comply with legal obligations
We may process, use, or share your data when the law requires it, in particular, if a law enforcement agency requests your data by available legal means.
3.10. To process your payments
We provide paid products and/or services within the Service. For this purpose, we use third-party services for payment processing (for example, payment processors). As a result of this processing, you will be able to make a payment and use the paid features of the Service.
- UNDER WHAT LEGAL BASES WE PROCESS YOUR PERSONAL DATA
We process your personal data, in particular, under the following legal bases:
4.1. Your consent;
4.2. To perform our contract with you;
4.3. For our (or others') legitimate interests; under this legal basis we, in particular:
Communicate with you regarding your use of our Service
This includes, for example, sending you push notifications reminding you that you have unread messages. The legitimate interest we rely on for this purpose is our interest to encourage you to use our Service more often. We also take into account the potential benefits to you.
Research and analyze your use of the Service
Our legitimate interest for this purpose is our interest in improving our Service so that we understand users’ preferences and are able to provide you with a better experience (for example, to make the use of our mobile application easier and more enjoyable, or to introduce and test new features).
Send you marketing communications
The legitimate interest we rely on for this processing is our interest to promote our Service in a measured and appropriate way.
Personalize our ads
The legitimate interest we rely on for this processing is our interest to promote our Service in a reasonably targeted way.
4.4. To comply with legal obligations.
- WITH WHOM WE SHARE YOUR PERSONAL DATA
5.1. Service providers
We share personal data with third parties that we hire to provide services or perform business functions on our behalf, based on our instructions. We may share your personal information with the following types of service providers:
- Cloud storage providers (Amazon, DigitalOcean, Hetzner)
- Payment processing service providers (M-Pesa)
- Delivery service providers (Bolt)
- Data analytics providers (Facebook, Google, Appsflyer)
- Marketing partners (in particular, social media networks, marketing agencies, email delivery services; such as Facebook, Google, Mailfire)
5.2. Law enforcement agencies and other public authorities
5.3. Third parties as part of a merger or acquisition
As we develop our business, we may buy or sell assets or business offerings. Customers’ information is generally one of the transferred business assets in these types of transactions. We may also share such information with any affiliated entity (e.g. parent company or subsidiary) and may transfer such information in the course of a corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
- HOW YOU CAN EXERCISE YOUR RIGHTS
To be in control of your personal data, you have the following rights:
Accessing / reviewing / updating / correcting your personal data. You may review, edit, or change the personal data that you had previously provided to Sino Soft in the settings section on the Website.
You may also request a copy of your personal data collected during your use of the Service at firstname.lastname@example.org
Deleting your personal data. You can request erasure of your personal data by sending us an email at email@example.com
When you request deletion of your personal data, we will use reasonable efforts to honor your request. In some cases, we may be legally required to keep some of the data for a certain time; in such event, we will fulfill your request after we have complied with our obligations.
Objecting to or restricting the use of your personal data (including for direct marketing purposes). You can ask us to stop using all or some of your personal data or limit our use thereof by sending a request at support@Sinosoft.co.ke.
- AGE LIMITATION
We do not knowingly process personal data from persons under 18 years of age. If you learn that anyone younger than 18 has provided us with personal data, please contact us at firstname.lastname@example.org
- DATA RETENTION
- CONTACT US
Effective as of: 30 October 2020